Title VI Compliance
Montebello Bus Lines (together, hereinafter, referred to as “MBL”), is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.
No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that MBL furnishes, on the basis of race, color or national origin.
In addition, the frequency of service, age and quality of MBL vehicles assigned to routes, quality of MBL bus stops, and location of routes will not be determined on the basis of race, color or national origin.
How do I file a Title VI complaint?
If you believe you have been discriminated against, you may file the following form below, and submit through U.S. Postal Service to:
Montebello Bus Lines
Attention: Transit Operations Manager
400 S. Taylor Avenue
Montebello, CA 90640
In addition to the Title VI complaint process at MBL, a complainant may file a Title VI complaint with the:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Complainants may also file a Title VI complaint with an external entity such as the FTA, other federal or state agency, or a federal or state court. However, should a complaint be filed with MBL and an external entity simultaneously, the external complaint will supersede the MBL complaint and MBL’s complaint procedures will be suspended pending the external entity’s findings.
What happens to my complaint to MBL?
All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by MBL will be recorded.
MBL staff will forward the Title VI complaint to the Director of Transportation and will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.
In instances where additional information is needed for assessment or investigation of the complaint, MBL will contact the complainant within 15 working days. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.
MBL will investigate the complaint and prepare a response subject to review by the MBL’s Director of Transportation. If appropriate, MBL may administratively close the complaint and advise the complainant of his/her right to file a complaint externally.
The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. MBL will use its best efforts to respond to a Title VI complaint within sixty (60) working days of its receipt of such a complaint, unless a complaint is filed with MBL and an external entity simultaneously as noted previously.
How will I be notified of the outcome?
MBL will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. MBL will use its best efforts to respond to Title VI complaints within 60 workdays of its receipt of such complaints.
Who can file a complaint?
Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with MBL. A complaint must be filed within 180 days after the date of the alleged discrimination.
Documents Associated with Title VI
OVERALL DISADVANTAGED BUSINESS ENTERPRISE GOAL AND GOAL SETTING METHODOLOGY FFY 2019 - 21
Mr. Eric Yan, DBE Liaison Officer (DBELO)
Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. Montebello Bus Lines staff assist in compliance oversight under ADA federal regulations. This includes ensuring that ADA guidelines are consistently followed and applied.
To file an ADA or accessibility complaint regarding MBL’s programs or services or to request a Reasonable Modification, please use the online customer comment form, contact MBL’s Customer Service at 323-558-1625 or do so in person at the Montebello Bus Line facility located at 400 S. Taylor Ave. Montebello, CA 90640. All comments will be logged, investigated and a response provided.